Relay by Siloram Technologies · Last updated: August 30, 2026
This page explains how you can request the deletion of your data from Relay ("Relay," "we,"
"us," or "our"), including data associated with your WhatsApp Business, Facebook, Instagram, or
Google Ads integrations.
1. Who This Applies To
This page applies to two groups of people:
Relay account owners — businesses who signed up for Relay and connected WhatsApp, Facebook, Instagram, or Google Ads to manage their leads and conversations.
End customers / contacts — individuals who messaged a Relay customer's WhatsApp Business number, Facebook Page, or Instagram account, and whose contact and conversation data is stored within that business's Relay account.
2. If You Are a Relay Account Owner
You can delete your data in either of the following ways:
Option A — Delete your full account, from within the app
Log in to your Relay account as the organization owner.
Go to Settings > Organization Profile, and use Delete Account in the Danger Zone section.
This immediately deactivates the account — other team members can no longer log in — and starts a 30-day grace period.
During the grace period, only the owner can log in, and only to reactivate the account if they change their mind.
Once the 30-day grace period ends, the account and all of its data (leads, contacts, conversations, messages, and organization/user records) are permanently and irreversibly deleted.
Option B — Disconnect WhatsApp only
To stop a connected WhatsApp Business number from syncing with Relay without deleting your
whole account, go to Settings > Integrations and disconnect WhatsApp.
Option C — By email request
Send a deletion request to sukharama@gmail.com from
the email address associated with your Relay account, including your organization name. We
will verify your identity and confirm once your data has been deleted.
3. If You Are an End Customer / Contact
If you have messaged a business that uses Relay and want your conversation data deleted, you can:
Contact the business directly (the WhatsApp number, Facebook Page, or Instagram account you messaged) and ask them to delete your contact record — Relay account owners can do this from their Contacts page at any time.
Email us at sukharama@gmail.com with the phone number or account handle you used to message the business, and the business name. We will forward and process the deletion request with the relevant Relay account.
4. What Gets Deleted
Upon a verified deletion request, we permanently delete:
Account and organization records (for account owner deletion requests).
Contact and lead records, including name, phone number, and email address.
Conversation history and messages exchanged through WhatsApp, Facebook, Instagram, or the Service.
Access tokens and any cached data obtained via Meta's APIs (WhatsApp Business Account ID, Page ID, Instagram Account ID, and related tokens) for the disconnected or deleted account.
Some information may be retained for a limited period where required for legal, accounting, fraud
prevention, or security purposes, after which it is deleted.
5. Processing Time
Account deletion requested in-app (Option A) is permanently carried out automatically 30 days
after the request, once the grace period ends. Deletion requests made by email (Option C) are
processed within a reasonable timeframe, and in any case within 30 days. We will send a
confirmation email once deletion is complete.
6. Contact Us
For any data deletion request or question about this page, contact us at:
sukharama@gmail.com
